Refund Policy

Frequently Asked Questions

What is your return policy?

We offer a 30-day return policy for unused items in their original packaging. If you’re not completely satisfied, you can return your product for a full refund or exchange. Please ensure the item is in new condition with all tags attached. To start a return, simply contact our customer service team at info@exploregears.com

What should I do if I have a defective or broken product?

At Explore Gears, we are committed to providing high-quality outdoor gear. If you receive a defective or broken product, we’re here to help. Please take a photo of the item and email it to info@exploregears.com. Our team will guide you through the next steps to resolve the issue.

How can I claim the warranty on my product?

We believe in the durability of our products and want to ensure you’re ready for every adventure. Many of our products come with a limited warranty. To initiate a warranty claim, please contact us at info@exploregears.com with a description of the issue and any relevant photos. We’ll review your claim and provide guidance on the process.

Please note: Warranty coverage does not include damage caused by misuse, neglect, or normal wear and tear.

How do I return a product I purchased from Explore Gears>

If you would like to return a product, please email us at info@exploregears.com with your order details and reason for return. We’ll provide return instructions. Please note, customers are responsible for shipping costs when sending items back, unless the product is defective or incorrect.

Can I exchange a product I purchased

Yes, exchanges are available. You are responsible for shipping the item back to us. To initiate an exchange, email info@exploregears.com with your request and our team will guide you through the process.

When can I expect my refund?

Refunds are typically processed within 7-10 business days after we receive and inspect your returned item. The funds will be returned to your original payment method. Processing times may vary depending on your bank or payment provider.